Privacy Policy

At EasyRentalGuru (operated by Digitallog S.r.l.), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

1.1 Personal Information

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username and password)
• Billing information (credit card details, billing address)
• Company information (business name, tax identification numbers)
• Property information (addresses, descriptions, photos)
• Communications with us (support tickets, feedback)

1.2 Automatically Collected Information

When you access our services, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location data (based on IP address or GPS if permitted)
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information from:

• Channel partners (Airbnb, Booking.com, etc.) when you connect your accounts
• Payment processors when you make transactions
• Analytics providers to understand platform usage
• Marketing partners for advertising purposes

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and fraud
• Personalize and improve your experience
• Send promotional communications (with your consent)
• Comply with legal obligations

3. Information Sharing

We may share your information with:

3.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including payment processing, data analysis, email delivery, hosting, customer service, and marketing.

3.2 Channel Partners

When you connect booking channels (like Airbnb or Booking.com), we share necessary property and booking information to enable synchronization.

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.4 Legal Requirements

We may disclose information if required by law or in response to valid requests by public authorities.

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Regular security assessments and penetration testing
• SOC 2 Type II certification
• Access controls and employee training
• Incident response procedures

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• Account data: Retained while your account is active plus 2 years
• Transaction records: 7 years for tax and legal compliance
• Communication records: 3 years after last interaction
• Usage logs: 12 months for analytics purposes

6. Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limited processing of your data
• Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time for consent-based processing

To exercise these rights, contact us at privacy@easyrentalguru.com.

7. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA:

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information. To make a CCPA request, email us at privacy@easyrentalguru.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• EU Standard Contractual Clauses
• UK International Data Transfer Agreement
• Adequacy decisions where applicable

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending you an email. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact: